Upcoming — 22 Feb 2027 – 25 Feb 2027. Berlin, Germany.

CCW (Call Center World) 2027

CCW 2027 restructures into four Masterdays running 22-25 February in Berlin - Future Readiness Day, Customer Love Day, Touchpoint Excellence Day and AI Transformation Day - with the exhibition running 23-25 February. Billed as Europe's home of customer service, CX and AI for over 27 years, the event covers innovation in customer dialogue.